moshtix ticket support

Moshtix Ticket Support Apr 22 Ticket Support

Splendour In The Grass 2014 will be at North Byron Parklands on Friday 25, Saturday 26 and Sunday 27 July.

SPLENDOUR WEBSITE | LINE UP | TICKET INFORMATION | FAQ  

Keep up to date with the latest Splendour in the Grass news via their Facebook, Instagram or Twitter

REFUND FOR FRIDAY SINGLE DAY TICKETS - DUE TO LONDON GRAMMAR CANCELLATION

Splendour have announced the cancellation of London Grammar due to illness. Enter The Presets! They are known around the world for their killer live show and Splendour is thrilled and very grateful to have them on the 2014 team!

The Presets will play on Friday from 7.15 – 8.15pm.

For those who purchased a single day ticket particularly to see London Grammar, refunds for Friday 25 July single day tickets only will be available until 5pm Wednesday 23 July.

NO REFUNDS WILL BE GIVEN FOR REQUESTS RECEIVED AFTER THE 5PM WEDNESDAY 23 JULY DEADLINE.

Submit a support request here

Refunds will be processed by 7pm on Wednesday 23 July to the original credit card used to purchase. You should see the funds return to your account within 5 business days.

Refunds for Two Door Cinema Club have now closed.

 

TICKET RE-SALE

A ticket RE-SALE facility will be available via Moshtix, allowing those who can no longer attend Splendour in the Grass 2014 the chance to offer their unwanted tickets up for re-sale to another party. For those still wanting to buy a ticket, this will be the ONLY way to secure a legitimate ticket to Splendour in the Grass 2014. Tickets cannot be obtained through any other means, such as online auction sites or by direct transfer from another individual

Those intending to offer their unwanted event and/or camping tickets for SALE may do so from 9am Friday 13 June until 5pm on Friday 18 July. This RE-SALE facility will allow you to offer your tickets for sale through moshtix, giving you the opportunity to get your money back (minus $20 re-sale fee & minus original booking fees). Read more in the SITG 2014 re-sale sellers guide.

Those wanting to BUY a ticket have the opportunity to do so, subject to availability, from 9am Monday 16 June until midnight Wednesday 23 July, 2014 at www.moshtix.com.au. Tickets offered for Re-sale will be made available at the regular, advertised price. We are unable to predict how many tickets will be returned, or when tickets may be available during the re-sale period. Read more in the SITG 2014 re-sale buyers guide.

Remember! You can only purchase legitimate Splendour tickets via moshtix. Do not buy tickets from unauthorised sellers - they CANNOT change the name and date of birth details on tickets, no matter what they tell you.

CAR PASSES

To manage traffic and create a greener event, Splendour In The Grass will again be implementing a car pass system that will encourage carpooling. Car passes will go on sale 9am AEST MOnday 16th June 2014. Please see the Splendour In The Grass website for more detailed information.

NAME CHANGES

Splendour tickets include the name and date of birth of the purchaser. This is checked against your ID at the festival gates. There is no facility in place that allows a ticketholder to change the name and date of birth on a ticket and transfer it to another person, name changes or reissues are not allowed.

A ticket RE-SALE facility will be available via Moshtix, allowing those who can no longer attend Splendour in the Grass 2014 the chance to offer their unwanted tickets up for re-sale to another party (see above).

If there is a typo in the name or date of birth on your ticket, please  submit a support request here and we will fix this for you. Please include the full correct name and date of birth you need on the ticket. Please note, only typo corrections will be approved, there are no name changes or reissues allowed for Splendour.

TRANSPORT 


Shuttle services will run between surrounding locations including Byron Bay, Brunswick Heads and North Byron Parklands. Keep your eyes on the Splendour In The Grass website and SITG social media pages above for more details.

Take the easy way to Splendour in the Grass and catch a bus!

Get on board the new improved Splendour bus network with more buses and more frequent services.  Buses will operate to and from locations surrounding our venue at North Byron Parklands, providing destinations with either frequent ‘Shuttle’ services or timetabled ‘Scheduled’ services

TICKET PRICES

3 Day Event Tickets - $355* + booking fees
Gains entry to the event site on Thursday as well as Friday, Saturday and Sunday.

Single Day Tickets - $149* + booking fees

Onsite Camping Tickets - $99 + booking fees
* you have the option to offset your carbon emissions for $3 per ticket

Note: A 2.1% credit card fee applies to all orders

If the above doesn't answer your question, then please don't hesitate to contact moshtix,

Submit a support request here

We'll do our best to get back to you as soon as we can, and we appreciate your patience.

 

 

Moshtix Ticket Support August 08, 2013 Ticket Support

You can access your ticket by logging in to your Moshtix account used for the purchase and select Show My Ticket for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email.
You can then print your ticket or display them on your smart phone for scanning or you can download them on your Apple Passbook App.

If you have not received your ticket via email it could be to do with your email filter. This means the email may be sent to your junk or spam, or even be blocked completely. If moshtix is not set up as a registered sender you may not be receiving our emails..

Also, due to recent update of gmail, your tickets have been delivered to your Promotions folder, rather than your inbox. To access your tickets, please click on the Promotions tab, then move your confirmation/invoice email from Moshtix (with your tickets attached) to your inbox. This will ensure that future emails form us are received efficiently. Please note, you may not be able to view your promotions folder on some mobile devices, therefore you may need to check this on a desktop computer. Otherwise, if you’re still unable to locate your tickets, simply log in to your Moshtix account to download a copy.

Moshtix Ticket Support May 22, 2013 Ticket Support

3D Secure is an extra level of security that we provide to customers to safeguard against fraud and to ensure your personal protection. 3D Secure is an provided through the MasterCard SecureCode and Verified by Visa programs.

The program works by verifying your identity in real-time through the use of a password so you can shop more confidently and merchants can accept credit card payments with peace of mind. Having your own 3D Secure password means that you have added protection against unauthorized use of your credit card when you shop online.

In practice, every time you pay online on a website that has 3D Secure, a box will pop up from your card issuer asking you for your PIN, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

It requires you to put in a predefined password for your credit card or a netcode sms in order to process the payment. If you are not familiar with this process you may need to contact your bank regarding this matte.r Otherwise we are able to book tickets for you over the phone, booking fees may apply. 


What steps should I take to ensure my 3D secure is set up correctly?
If you find that the page is redirecting to an error message relating to 3D secure please contact your bank for more information

Moshtix Ticket Support May 22, 2013 Ticket Support

To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account, select the 'manage tickets' option on the upper right hand side, select the re-issue option, and follow the prompts to enter the new attendee’s details. Once the transaction has been approved, the re-issued tickets will be sent to the email address specified on the re-issue page.

Re-issue are not always permitted and are at the discretion of the event organiser and fees may apply. Reissues are NOT available for Splendour In The Grass 2014. Many reissues close up to 48 hours prior to the event, so don't leave it to the last minute if you need to update ticket details.