moshtix ticket support

Deano Apr 22 Ticket Support

How do I change the name or date of birth on (reissue) my Groovin The Moo ticket?

To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account and select the 'manage tickets' option on the upper right hand side, select the re-issue option, and follow the prompts to enter the new attendee’s details. Once the transaction has been approved, the re-issued tickets will be sent to the email address specified on the re-issue page.

Re-issues for Groovin The Moo cost $6 per ticket per change, and you are limited to reissuing a ticket a maximum of 2 times.

Re-issues close at 8am on the morning on the event, but we encourage you to complete any ticket changes as early as possible to avoid missing out. Please also see note below regarding reissues on mobile devices.

UNABLE TO REISSUE:

If you miss the deadline of 8am on the morning of the event, or are unable to reissue (change the name or date of birth on) your ticket for any reason, the original purchaser of the ticket may approach moshtix staff at the event, with photo ID.

However, our staff will only be able to assist if you were the person who originally bought and paid for the ticket from moshtix, and you present photo ID which matches the original purchase, and the credit card used for the booking (if you paid with credit card).

We are unable to assist someone who wishes to change any details on a ticket they did not purchase.

BUT IT'S ONLY A TYPO:

Don't be too concerned about an obvious typo in your name or date of birth. A nickname, common mis-spelling, or a digit/letter or two incorrect won't be a problem. As long you have ID and it is obvious that you are the rightful owner, our staff will not be concerned about a typo.

However, if the name on your ID obviously does not match the name on your ticket, and we can't verify you are the correct owner, you will be refused entry to the event.

If you're at all unsure, best reissue the ticket to be on the safe side.

 

Deano Apr 22 Ticket Support

Splendour In The Grass 2014 will be at North Byron Parklands on Friday 25, Saturday 26 and Sunday 27 July.

BUY TICKETS | SPLENDOUR WEBSITE | LINE UP | TICKET INFORMATION | FAQ

Tickets go on sale on Friday 2nd May 2014 at 9:00am.

Keep up to date with the latest Splendour in the Grass news via their Facebook, Instagram or Twitter

Deano August 08, 2013 Ticket Support

You can access your ticket by logging in to your Moshtix account used for the purchase and select Show My Ticket for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email.
You can then print your ticket or display them on your smart phone for scanning or you can download them on your Apple Passbook App.

If you have not received your ticket via email it could be to do with your email filter. This means the email may be sent to your junk or spam, or even be blocked completely. If moshtix is not set up as a registered sender you may not be receiving our emails..

Also, due to recent update of gmail, we have seen an increase in tickets being sent to your spam or junk email folder. We recommend you check these folders, or log in to your Moshtix account to download a copy.

Deano May 22, 2013 Ticket Support

3D Secure is an extra level of security that we provide to customers to safeguard against fraud and to ensure your personal protection. 3D Secure is an provided through the MasterCard SecureCode and Verified by Visa programs.

The program works by verifying your identity in real-time through the use of a password so you can shop more confidently and merchants can accept credit card payments with peace of mind. Having your own 3D Secure password means that you have added protection against unauthorized use of your credit card when you shop online.

In practice, every time you pay online on a website that has 3D Secure, a box will pop up from your card issuer asking you for your PIN, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

It requires you to put in a predefined password for your credit card or a netcode sms in order to process the payment. If you are not familiar with this process you may need to contact your bank regarding this matte.r Otherwise we are able to book tickets for you over the phone, booking fees may apply. 


What steps should I take to ensure my 3D secure is set up correctly?
If you find that the page is redirecting to an error message relating to 3D secure please contact your bank for more information

Deano May 22, 2013 Ticket Support

To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account, select the 'manage tickets' option on the upper right hand side, select the re-issue option, and follow the prompts to enter the new attendee’s details. Once the transaction has been approved, the re-issued tickets will be sent to the email address specified on the re-issue page.

Re-issue are not always permitted and are at the discretion of the event organiser and fees may apply. Many reissues close up to 48 hours prior to the event, so don't leave it to the last minute if you need to update ticket details.