moshtix ticket support

Deano August 08, 2013 Ticket Support

You can access your ticket by logging in to your Moshtix account used for the purchase and select Show My Ticket for the relevant event. You then have the option to view the ticket in your browser, download or resend them to an email.
You can then print your ticket or display them on your smart phone for scanning or you can download them on your Apple Passbook App.

If you have not received your ticket via email it could be to do with your email filter. This means the email may be sent to your junk or spam, or even be blocked completely. If moshtix is not set up as a registered sender you may not be receiving our emails..

Also, due to recent update of gmail, we have seen an increase in tickets being sent to your spam or junk email folder. We recommend you check these folders, or log in to your Moshtix account to download a copy.

Deano May 22, 2013 Ticket Support

3D Secure is an extra level of security that we provide to customers to safeguard against fraud and to ensure your personal protection. 3D Secure is an provided through the MasterCard SecureCode and Verified by Visa programs.

The program works by verifying your identity in real-time through the use of a password so you can shop more confidently and merchants can accept credit card payments with peace of mind. Having your own 3D Secure password means that you have added protection against unauthorized use of your credit card when you shop online.

In practice, every time you pay online on a website that has 3D Secure, a box will pop up from your card issuer asking you for your PIN, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.

It requires you to put in a predefined password for your credit card or a netcode sms in order to process the payment. If you are not familiar with this process you may need to contact your bank regarding this matte.r Otherwise we are able to book tickets for you over the phone, booking fees may apply. 


What steps should I take to ensure my 3D secure is set up correctly?
If you find that the page is redirecting to an error message relating to 3D secure please contact your bank for more information

Deano May 22, 2013 Ticket Support

To reissue (change the name or date of birth on the ticket) the original purchaser must log in to their Moshtix account and click the Re-issue button for the relevant event and follow the prompts.
Re-issue are not always permitted and are at the discretion of the event organiser and fees may apply.